How We Ship
Our processing time varies but is generally 1-2 business days.
Mama Strut offers free shipping for qualifying eligible orders (3-5 day transit time)
Our standard, flat-rate shipping is $9.99 (3-5 day transit time)
Expedited shipping is provided at $19.99 (1-2 day transit time)
Please note these transit times may be affected by weekends, holidays, weather, or other conditions out of our control.
We ship both domestically and to a number of international locations. Please allow extra time for international orders.
If you haven’t received your order within our estimated transit time, please contact us at email@example.com with your name and order number, and we will look into it for you.
Exchange & Return Policy
If your Mama Strut doesn’t fit, we will happily exchange it for a different size as long as it has not been worn or damaged. Please note: trying the brace on does not disqualify it for exchange, but as it’s considered a medical device, we cannot provide exchanges for used/worn products. Items must be exchanged within 30 days of receiving your order. Email firstname.lastname@example.org to begin processing a return or exchange.
Returns must be received within 30 days of receiving your order. Items may not be used/worn, washed, or damaged. Items must be sent back to us in the original packaging (this includes the extra liner that comes with the brace!). Items returned without the original packaging will not qualify for a full refund and may be subject to restocking fees. Returns that do not meet our policy will be returned to the customer. Email email@example.com for help.
Once we have received your return and deemed it acceptable for refund, the balance will be refunded to your original payment method usually within 14 business days, but it does depend on your bank.*
Please Note: When returning an item, the shipping & handling fees incurred at checkout are non-refundable. Returns are the responsibility of the customer and, as such, the cost of shipping products back to Mama Strut is not covered or reimbursed by Mama Strut.